MG-GY 6463 DIST Supply Change Management Summer 2025

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Department of Technology Management and Innovation

Supply Change Management

MG-GY 6463 DIST

Summer 2025

Supply Chain Management: Developing and managing agile, resilient, industry platforms and customer-centered ecosystems to lead your industry and profitably grow your business

This course looks at modern supply chain management and the impact of advanced technologies on their design, development, and management. An important underlying philosophy of this course is the symbiotic relationship between technology and business as each enables each other. Although, the customer and the process to serve the customer come first, technology is now so pervasive that many product and service delivery innovations are generated by the possibilities that these new technologies enable.

Supply management is at the core of almost any organizations drive for competitive advantage. In today’s environment, most great organizations focus on core capabilities and outsource the rest. Outsourcing necessarily implies strategic control and direction of the supplier network. Conversely, our organizations are part of our buyer’s supply chain. Furthermore, the rise of communication and social networking technologies has reduced the cost of interacting making it less expensive to coordinate with buyers and suppliers to deliver value to the end customer. Ultimately, the ability to manage and participate in dynamic supply chains that are customer focused, value oriented and flexibly configurable is the key to staying competitive. In the process, partnership implies cooperation across the value chain on design and management decisions so that the customers’ needs are met, and all business partners make money. This is a very challenging environment but one that is here to stay and will continue to grow in strategic importance.

In this environment, managers at all levels are being asked to take a leadership role in helping the enterprise understand how to design, develop, and manage the multitude of supply chain networks that each organization is necessarily a part of. This course will aim to help today’s manager, no matter where in the organization they reside, play a more strategic role in helping their organization to be successful. We will use articles and case studies that seek to integrate the leading practices from both academia and industry to understand how to identify, analyze, assess, and make recommendations to improve current supply practices.

To be clear, while we will use examples from many large companies, the focus will always be on how we can use these analytical framework and case studies to make a real impact where we work. What we will learn in this class will be applicable regardless of the industry, regardless of the students’ position in the company and regardless of whether it is a for-profit or not-for-profit.

Key objectives of this course include:

· Understand the importance and ubiquity of supply chains and the role they play in determining organizational success

· Develop a deeper understanding of the critical role that technology plays as an enabler of innovative ways to define and deliver value to the customer

· Review critical assessment frameworks to arm the students with tools and methodologies that will allow them to quickly identify and assess supply chain improvement opportunities

· Develop and discuss these tool and methodologies in a manner that will allow the student to apply them in any organization setting both within and outside of work regardless of industry or geographical boundaries

· Understand the critical importance of defining and developing buyer/supplier relationships that will maximize the value provided to the end-customer, develop flexibility to quickly adapt to new situations and ensure profitability and equitable distribution of that profitability across the entire supply chain

The main objective of this course is to ensure that you are able to return to your organizations and make a significant contribution regardless of your position.

Prerequisites

None

Instructor:

Professor Tom Mazzone is an Industry Professor in Technology Management and Innovation at NYU’s Tandon School of Engineering and is the Academic Director of the Industrial engineering program. He has developed many courses centered on team and leadership development, operations and supply chain management, project delivery, innovation, and strategic change management.

Professor Mazzone has had significant international experience in managing large-scale, technology-based transformation programs. His experience is broad and deep and includes working at top-tier consulting firms and Fortune 100 companies. The scope includes leading senior executive vision and strategy sessions, designing and leading business transformation programs, developing enterprise architecture road maps, conducting value stream, process mapping and use case development sessions.

Professor Mazzone received his BBA from the University of Notre Dame, his MBA in Strategy, Technology and Innovation from EDHEC Business School in France and attended a full-time master’s degree program in International Business and Marketing at the University of Auckland while working for Ernst and Young in New Zealand. He has his CPA certificate from the State of Rhode Island.

To see a more detailed description of Professor Mazzone's background please go here

Office Hours:

By appointment. I am available most days in the morning after 7:00 am EST via Zoom.  I will respond to emails in a timely manner.  Please do not hesitate to contact me if you have any questions or concerns.

Please note my email address is [email protected]

My Teaching Assistant is Vedang Matey [email protected]

Include Vedang on all emails to ensure a fast response.

Core Reading:

· HBS Operations Management Reading: Supply Chain Management The reading moves to establishing terminology for describing types of supply chains as well as decisions in supply chain management. The author then turns to comparing two broad supply chain designs - physically efficient and market responsive - which are distinguished by product market characteristics and performance requirements. Finally, the reading describes the elements of supply chain design and how different contexts can result in the creation of different supply chain footprints. The supplemental reading explores sources of supply chain risk and methods for mitigating that risk.

· HBS Operations Management Reading: Strategic Sourcing An organization's strategic sourcing decisions determine where and how it procures products and services. Choosing which resources and capabilities to develop internally and which to procure externally requires an understanding of the firm's business and operations strategies, its current and potential operational profile, and any external threats or opportunities. This Reading covers make-or-buy decisions, where-to-procure decisions (the value of geographical proximity), how-to-procure decisions (degree of integration and information-sharing, contractual conditions, and the optimal number of suppliers) in both manufacturing and services, domestically and globally.

Books of Interest (not required)

· Supply Chain Management at Warp Speed: Integrating the System from End to End – CRC Press, 2009) by Eli Schragenheim, H William Dettmer, and J. Wayne Patterson - This book develops the ‘Theory of Constraints’ and applies it to operations and supply chain management. The main focus of this book, and of this course, is on how to manage supply chains as integrated systems whose main focus is to continuously align with customer needs in proving them what they want when they want it.

· Building Lean Supply Chains with the Theory of Constraints – (McGraw-Hill Professional, October 20, 2011) Mandyam Srinivasan. With an emphasis on systems thinking, Building Lean Supply Chains with the Theory of Constraints uniquely integrates TOC with Lean, illustrating how these two philosophies complement and reinforce each other to create the smooth flow of goods and services through the supply chain.

· The Goal, It’s Not Luck, The Race, The Choice – Selection of books from the author Eliyahu Goldratt the developer of the Theory of Constraints and The Logical Thinking Processes

· Velocity: Combining Lean, Six Sigma, and the Theory of Constraints to Achieve Breakthrough Performance - A Business Novel Written by members of the AGI-Goldratt Institute, in the same style as The Goal, this book integrates three of the most powerful continuous improvement disciplines: Lean, Six Sigma, and Goldratt's Theory of Constraints. Into an integrated whole

· The Ultimate Improvement Cycle: Maximizing Profits through the Integration of Lean, Six Sigma, and the Theory of Constraints - The Ultimate Improvement Cycle (UIC) integrates Lean, Six Sigma, and the Theory of Constraints into a combined strategy that will help you immediately focus your efforts on those areas that will make the greatest difference. It explains why focusing your efforts on apparent problems rather than systemic concerns is wasted effort.

· Profitability with No Boundaries: Optimizing TOC and Lean-Six Sigma – Two renowned TOC Authors Pirasteh and Fox have written a book that provides a new model that combines theory of constraints (TOC), lean, and Six Sigma into a unique program called TLS.

· The Power of Pull: How Small Moves, Smartly Made, can set Big Things in Motion – A book that is tangentially about supply chains. It covers the essence of what we are trying to learn. That the future is world of business and supply chain in particular is governed by a ‘pull’ mentality and not ‘push’. To be made clearer as we cover the material in the course

· The Deming Dimension - Outstanding overview of the philosophy and teachings of W. Edward Deming, the person, most responsible, for helping the Japanese achieve world dominance in operations

· The Machine that Changed the World - Excellent introduction to the Toyota Production System with a very good historical perspective on the development of the discipline of operations and supply chain management

· Understanding variation: The Key to Managing Chaos – A ‘must buy’ is you want to become effective at analyzing and improving operational environment (or anything else for that matter)

· Toyota Production System: Beyond Large-scale Production – Written by Taiichi Ohno the father of the Toyota Production system. Excellent discussion of the process and philosophy

· Thinking in Systems - Classic on the identification and study of systems

· The Geography of Thought: How Asians and Westerners Think Differently...and why – Very interesting book that highlights the different thought processes and, I think, explains why many Japanese companies have been able to adapt Lean so successfully while other companies have not