OPRE 6302/SYSM 6334 Operations Management/Systems Operations Management Summer 2024

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OPRE 6302/SYSM 6334 – Section: 0W1

Operations Management/Systems Operations Management

Summer 2024

Course Description

Operations Management (OM): Management of the efficient transformation of inputs into outputs to suitably satisfy customers. Inputs are materials, labor, capital and management. Outputs are products or services that customers want and pay for. The course provides an introduction to the operations and the related management concepts. The level of discussion varies from strategic to daily control of business processes.

Learning Outcomes and Expectations

Upon completion of the course, the student should be able to determine performance measures of manufacturing/service processes/systems in key operational dimensions. The student should also know what factors affect these measures, how these measures can be calculated and how these measures can be improved. More specific objectives include:

1. Describe and explain services, manufacturing, just in time, and total quality management strategies.

2. Derive and compute optimal decisions and performance measures, such as costs and profits.

3. Develop analytical thinking for operations practices.

Required Text/Material

Matching Supply with Demand: An Introduction to Operations Management (5th Edition), by Gerard

Cachon and Christian Terwiesch, ISBN: 978-1260716276.

The Goal: A Process of Ongoing Improvement (4th Edition – 30th Anniversary Edition), by Eliyahu M.

Goldratt and Jeff Cox, ISBN: 978-0884271956.

The book The Goal has been chosen as a reading to accompany your textbook. This is a self-paced reading to be completed prior to week 12 of the Course Calendar below. This book is a relatively quick read, but you may want to read the book more than once. The Goal has been a perennial bestselling business book since its first publication in 1984. While there have been numerous business books written since The Goal was first published, it remains the preeminent book on the specific impact that operations management has on business success. This book is written as a novel, allowing the authors to use both personal and professional interactions and observations by the main character to demonstrate essential operations management methodologies. The Goal can still be found on the shelves of business executives today, and is likely one of the few business books that they’ve actually read cover to cover.

Textbooks and some other bookstore materials can be ordered online or purchased at the UT Dallas Bookstore.

Technical Requirements

Please review the important technical requirements on the Getting Started with eLearning webpage.

You are expected to possess a confident level of computer and Internet literacy for this course. A computer and Microsoft Excel with the Solver Add-In are required.

To activate the Solver Add-In:

• On a Window-based computer, open MS Excel, click on File, click on Options, click on Add-ins, then at the bottom of the window you will see a drop-down menu that is set on Excel Add-ins. Click on Go, put a checkmark in the box next to Solver, and click on OK. The Solver command will now be visible in the Data ribbon under the Analysis group on the far right of the toolbar.

• On an Apple/Macintosh computer, open MS Excel, click on Tools in the top menu, then click on Excel Add-Ins.... Put a checkmark in the box next to Solver and click on OK. The Solver command will now be visible in the Data ribbon on the far right of the toolbar.

MS Excel REQUIRED – no calculators or scratch paper are allowed on assignment or exams: You are required to learn and demonstrate the use of MS Excel as a data analysis tool. Use of MS Excel means that you must learn and demonstrate the data analysis capabilities of MS Excel. This means you are required to perform your calculations on every problem set and every exam using the MS Excel calculation tools. It will not be sufficient for you to use a calculator and then capture your calculator calculations in MS Excel as if it is a word processing tool. In addition, all of the provided resources and datasets used in the course are MS Excel files, and you will be required to upload your solution files on the problem sets and exams. If you are not very familiar with MS Excel, I have recorded an Excel Basics video tutorial. It is located with the first lesson folder in Module 1. I recommend you view and practice with this video prior to getting started with the lectures. Instructions and demonstrations on how to use Excel for the purposes of solving problem types covered in this course will be provided for the appropriate lectures.

Course Access and Navigation

This course can be accessed using your UT Dallas NetID account on the eLearning website. Please see the course access and navigation section of the Getting Started with eLearning webpage for more information. To become familiar with the eLearning tool, please see the Student eLearning Tutorials webpage.

UT Dallas provides eLearning technical support 24 hours a day, 7 days a week. The eLearning Support Center includes a toll-free telephone number for immediate assistance (1-866-588-3192), email request service, and an online chat service.

eLearning Course Resources

Most everything you need for the course has been posted to eLearning, such as:

• Lecture videos and PowerPoint slides (in .pptx and .pdf format)

• List of recommended practice problems for each lesson

• Data files for lecture examples and all textbook problems

• Formula sheet for each exam

• Supplemental readings and videos for each lesson

• Solutions for all textbook problems

• Sample exam questions and solutions