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EXAMINATION

Trimester 3, 2022

INFO6050 Process Analysis and Problem Solving

Question 1 [% Marks]

Create an Activity diagram with swim-lanes based on the following narrative. Make sure you note any assumptions.

This proposed software system is to be designed to allow passengers to check in and get the boarding pass for flying. The baggage can also be checked-in, which is optional.

The check-in can happen by the counter clerk or by the passenger using kiosk.

The system should allow individuals as well as group of passengers to check-in through the system.

The boarding pass can be issued through this system. Passengers below 4 yrs need not have tickets. The airport also allows to provision for the special needs of passengers like wheelchair etc.

The system should also be able to capture the fact that the baggage for a passenger is screened by security.

Insert your Activity Diagram Image here.

Question 2 [% Marks]

Part A:

"In business there are only two imperatives doing things right and doing the right thing ….. but of course the two imperatives must be well co-ordinated!".

Discuss this statement. In your comments pay particular attention to co-ordination between the two imperatives and further enhance your discussion with examples from the case study assessment 4.

Type your response here

Part B:

Question

Type your response here

Question 3 [% Marks]

Part A:

Consensus building is essentially mediation of a conflict which involves many parties. Delphi is one type of technique to bring about this process. Why would brainstorming or six hats assist this process? Will this help the innovation process?

Type your response here

Part B:

Resistance to change is one key area that a Business analyst must be aware of when analysing an organisation. What would ………?

Type your response here

Question 4 [% Marks]

Part A:

It has been said that:

"A person with a good memory and who knows a lot of facts is not necessarily good at critical thinking"

What is Critical thinking? Explain with examples when to utilise this approach and when not to use it.

Type your response here

Part B:

Question

Type your response here